Privacy Policy

1. Introduction

CHASE THE BAG values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, make a purchase, or subscribe to our email or SMS communications.

 

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing address.

• Payment Information: Payment details (e.g., credit card information) are securely processed by our payment processors and are not stored by us.

• Device Information: IP address, browser type, device type, and browsing behaviour on our website.

• Communications Data: Details about your interactions with our customer service team and responses to marketing emails or SMS.

 

3. How We Use Your Information

We use your information to:

• Process your orders and manage your account.

• Send promotional emails and SMS messages about new products, sales, and special offers (with your consent).

• Improve our website, customer experience, and product offerings.

• Comply with legal obligations and resolve disputes.

 

4. Email and SMS Marketing

If you opt-in, we will use your email address and/or phone number to send you marketing communications. You can unsubscribe or opt-out at any time:

• Email: Click the “Unsubscribe” link in any email.

• SMS: Reply “STOP” to any SMS message you receive from us.

 

5. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors (e.g., payment processors, delivery services, email/SMS platforms) who assist us in operating our business.

• Legal Compliance: Authorities if required by law.

 

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather data on website traffic. You can control cookies through your browser settings.

 

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Opt-out of marketing communications.

• Request data portability.

 

To exercise these rights, contact us at [insert contact email].

 

8. Data Security

We use appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

 

9. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: help@chasethebaguk.com